We are committed to providing a welcoming, supportive and professional environment for all clients at Pole Place. The information below explains how our memberships, bookings and studio policies work. Please take a few moments to read these Terms & Conditions before purchasing a Membership or Credit Pack or attending your first session.

Please read these Terms & Conditions carefully before purchasing a Membership or Credit Pack as they apply to all Memberships and Credit Packs purchased through the Pole Place app.

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These terms are designed to ensure fairness for all clients while allowing us to deliver the best possible experience. By purchasing a Membership or Credit Pack, you confirm that you have read, understood and agree to be bound by the terms below.

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These Terms & Conditions form part of your Membership or Credit Pack agreement with Pole Place Limited.

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1. MEMBERSHIP TERMS

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1.1 Membership Term & Payments

This Membership Agreement is between you ("the Member") and Pole Place Limited.

Memberships operate on a month-to-month basis with a minimum commitment of three (3) months from the date of purchase.

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Following the initial three-month term, your Membership will continue on a rolling month-to-month basis until cancelled in accordance with these Terms & Conditions.​

Membership fees are collected monthly on the same calendar date as your original purchase date.​

Pole Place Limited reserves the right to amend Membership fees by providing Members with at least 30 days' written notice.

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1.2 Membership Cancellation

Memberships cannot be cancelled during the initial three (3) month minimum term.

After the minimum term has ended, you may cancel your Membership by providing at least one full membership period's notice. Your Membership will remain active until the end of your notice period.

Should you choose to cancel your Membership instead of pausing it, the required notice period will still apply.

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1.3 Membership Pauses

We understand that occasionally life gets in the way. To provide flexibility, Members may request to pause their Membership for up to one (1) full calendar month during any twelve (12) month period.

Membership pauses:

• Must be requested in advance.

• Are not automatic and are subject to approval.

• Cannot be taken during the initial three (3) month minimum Membership term.

During a paused Membership:​

• Membership payments will not be collected.

• No Membership credits will be issued.

• Membership benefits, including classes, Practise Sessions and Private 1-2-1 Lessons, cannot be used.

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Any pause request outside these terms, or exceeding the permitted allowance, will require the Membership to be cancelled.

​If your Membership is cancelled and you later decide to rejoin, a new Membership must be purchased and will be subject to a new minimum three (3) month commitment.​

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1.4 Membership Credits

Your Membership includes a specific allocation of class, practise or private lesson credits, depending on the Membership you have purchased.

Credits:

• Are automatically allocated at the start of each Membership period.

• Renew monthly on your purchase date.

• May only be used for the services included within your chosen Membership.

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Credits cannot be transferred, shared, sold or carried over into another Membership or Credit Pack.

Unused credits expire at the end of each Membership period and do not roll over.​

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1.5 Bookings & Cancellations

All classes and Practise Sessions must be booked in advance via the Pole Place app.

A minimum of 48 hours' notice is required to cancel or reschedule any booking.

Bookings cancelled with less than 48 hours' notice will result in the loss of the class credit. No exceptions apply.

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1.6 Practise Sessions

Practise Sessions are unsupervised and untutored.

Members are responsible for ensuring they hold appropriate personal insurance whilst using the studio for independent practise.

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1.7 Studio Rules

Members must comply with all studio rules and safety guidance displayed within the studio at all times.

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1.8 Membership Termination

Pole Place Limited reserves the right to terminate a Membership at the end of any billing period.

Where this occurs, any unused future Membership fees already paid will be refunded on a pro-rata basis.

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2. CREDIT PACK TERMS

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2.1 Credit Pack Use & Expiry

Credit Packs provide a fixed number of credits for the specific service purchased.

Credits:

• Are allocated immediately upon purchase.

• Can only be used for the services included within that Credit Pack.

• Must be used within six (6) weeks of purchase.

Unused credits expire after six weeks and cannot be extended or refunded.​

Credits cannot be transferred, shared or carried over into another Membership or Credit Pack.

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2.2 Bookings & Cancellations

All sessions must be booked in advance.

A minimum of 48 hours' notice is required to cancel or reschedule a booking.

Bookings cancelled with less than 48 hours' notice will result in the loss of the session credit. No exceptions apply.

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2.3 Practise Sessions

Practise Sessions are unsupervised and untutored.

Clients are responsible for ensuring they hold appropriate personal insurance whilst using the studio for independent practise.

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2.4 Studio Rules

All clients must comply with the studio rules and safety guidance displayed within the studio at all times.

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3. GENERAL TERMS

The following terms apply to all Memberships and Credit Packs.

• All credits are for personal use only and are non-transferable.

• This agreement is personal to you and cannot be assigned or transferred to another individual.

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4. ACKNOWLEDGEMENT

By purchasing a Membership or Credit Pack through the Pole Place app, you confirm that:

• You have read and understood these Terms & Conditions in full.

• You understand the minimum commitment, Membership pause policy, cancellation requirements and credit expiry rules.

• You agree to be bound by these Terms & Conditions.

Understanding the Activity

Pole dance fitness is a physically demanding activity that involves strength, flexibility, coordination, and the use of specialised equipment. As with any physical activity, participation carries inherent risks, including but not limited to falls, collisions with equipment, muscle strains, or other injuries.

While we take reasonable steps to maintain a safe environment and provide qualified instruction, participation in classes, private sessions, and practise sessions is undertaken at your own risk.

Health & Personal Responsibility

By participating, you confirm that:

• You are physically and mentally fit to take part in pole fitness activities.

• You will inform instructors of any medical, physical, or psychological conditions that may affect your ability to participate safely.

• If you are pregnant, recently postnatal, or have any medical concerns, you will seek appropriate medical advice and clearance before attending sessions.

Release of Liability

To the fullest extent permitted by law, you agree for yourself and anyone entitled to act on your behalf to waive, release, and discharge Pole Place Limited and Pole Place Horsham Limited, including their owners, instructors, employees, contractors, and representatives, from any and all liability, claims, demands, or causes of action arising from or connected with your participation in classes, private sessions, practise sessions, or from general advice provided by instructors or via the Pole Place website.

This waiver applies except where liability cannot be excluded under applicable law.

By agreeing to these terms, you consent to Pole Place Limited using photographs and/or video recordings of you taken during classes or studio activities for marketing, promotional, and educational purposes, including use on websites and social media platforms.

If you do not wish to provide this consent, you must notify Pole Place Limited in writing. Your preference will be respected.

Pole Place operates a strict 48-hour cancellation policy for all classes, private sessions, and practise sessions.

• Any booking cancelled or rescheduled with less than 48 hours’ notice will be charged at 100% of the session value.

• Members and credit pack holders will forfeit the credit for the cancelled session.

This policy is in place to ensure fairness to instructors and other clients. By booking a session, you agree to comply with this policy. No exceptions apply.

No Refunds

All Memberships, Credit Packs, classes and sessions are non-refundable.

Fitness to Participate

We reserve the right to refuse instruction to anyone who appears to be under the influence of alcohol or drugs.

Practise Sessions

Practise sessions are unsupervised and untutored and are intended solely for independent practise. Participation is at your own risk. Clients are strongly advised to hold appropriate personal insurance when using practise facilities.

Pregnancy & Postnatal Participation

Clients who are pregnant or recently postnatal must obtain medical clearance prior to attending classes or practise sessions.

Behaviour & Conduct

Pole Place operates a zero-tolerance policy toward bullying, harassment, or abusive behaviour directed at instructors or other clients. We reserve the right to refuse service or terminate access to services without refund where behaviour compromises the safety or wellbeing of others.

Who We Are

Pole Place Limited and Pole Place Horsham Limited are UK-based pole dance and fitness studios providing in-person and app-based services.

Personal Data We Collect

To provide our services, we collect limited personal data, including:

• Name

• Email address

• Telephone number

• Emergency contact details

How We Use Your Data

Your personal data is used to:

• Manage bookings, memberships, and communications

• Contact emergency contacts if required

• Provide essential service-related updates

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Personal data is collected via secure online forms and booking platforms and stored securely using trusted third-party service providers where required.

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Media Usage

Where consent has been given, images or videos may be used for promotional or marketing purposes. Consent can be withdrawn at any time by notifying us in writing.

Data Sharing & Service Providers

We share limited personal data with trusted third-party service providers where necessary, including:

• Glofox, our booking and studio management platform

• Stripe, our payment processor

Pole Place does not store or process card details. All payment information is handled securely by Stripe.

Your Rights

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate data

• Request deletion of your personal data (“right to be forgotten”)

Requests can be made by emailing info@poleplace.co.uk, and we will respond as soon as reasonably possible.

We may send essential administrative communications relating to your bookings or membership. These messages are not marketing communications.

Contact Us

If you have any questions regarding this Privacy Statement, please contact:

• Email: info@poleplace.co.uk

• Telephone: 07423 062553