We are committed to providing a welcoming, supportive, and professional environment for all clients at Pole Place. The terms below are designed to ensure clarity, fairness, and safety for everyone using our services.

 

Please read this document carefully. By attending classes, practice sessions, or purchasing services with Pole Place, you are entering into a legally binding agreement and confirming your acceptance of the terms outlined below.

Understanding the Activity

 

Pole dance fitness is a physically demanding activity that involves strength, flexibility, coordination, and the use of specialised equipment. As with any physical activity, participation carries inherent risks, including but not limited to falls, collisions with equipment, muscle strains, or other injuries.

 

While we take reasonable steps to maintain a safe environment and provide qualified instruction, participation in classes, private sessions, and practice sessions is undertaken at your own risk.

 

Health & Personal Responsibility

 

By participating, you confirm that:

 

• You are physically and mentally fit to take part in pole fitness activities.

• You will inform instructors of any medical, physical, or psychological conditions that may affect your ability to participate safely.

• If you are pregnant, recently postnatal, or have any medical concerns, you will seek appropriate medical advice and clearance before attending sessions.

 

Release of Liability

 

To the fullest extent permitted by law, you agree for yourself and anyone entitled to act on your behalf to waive, release, and discharge Pole Place Limited and Pole Place Horsham Limited, including their owners, instructors, employees, contractors, and representatives, from any and all liability, claims, demands, or causes of action arising from or connected with your participation in classes, private sessions, practice sessions, or from general advice provided by instructors or via the Pole Place website.

 

This waiver applies except where liability cannot be excluded under applicable law.

By agreeing to these terms, you consent to Pole Place Limited using photographs and/or video recordings of you taken during classes or studio activities for marketing, promotional, and educational purposes, including use on websites and social media platforms.

 

If you do not wish to provide this consent, you must notify Pole Place Limited in writing. Your preference will be respected.

Pole Place operates a strict 48-hour cancellation policy for all classes, private sessions, and practice sessions.

 

• Any booking cancelled or rescheduled with less than 48 hours’ notice will be charged at 100% of the session value.

• Members and credit pack holders will forfeit the credit for the cancelled session.

 

This policy is in place to ensure fairness to instructors and other clients. By booking a session, you agree to comply with this policy. No exceptions apply.

No Refunds

 

All purchases are final. Pole Place operates a no-refunds policy on memberships, credit packs, classes, and sessions.

 

Fitness to Participate

 

We reserve the right to refuse instruction to anyone who appears to be under the influence of alcohol or drugs.

 

Practice Sessions

 

Practice sessions are unsupervised and untutored and are intended solely for independent practice. Participation is at your own risk. Clients are strongly advised to hold appropriate personal insurance when using practice facilities.

 

Pregnancy & Postnatal Participation

 

Clients who are pregnant or recently postnatal must obtain medical clearance prior to attending classes or practice sessions.

 

Behaviour & Conduct

 

Pole Place operates a zero-tolerance policy toward bullying, harassment, or abusive behaviour directed at instructors or other clients. We reserve the right to refuse service or terminate access to services without refund where behaviour compromises the safety or wellbeing of others.

Who We Are

 

Pole Place Limited and Pole Place Horsham Limited are UK-based pole dance and fitness studios providing in-person and app-based services.

 

Personal Data We Collect

 

To provide our services, we collect limited personal data, including:

 

• Name

• Email address

• Telephone number

• Emergency contact details

 

How We Use Your Data

 

Your personal data is used to:

 

• Manage bookings, memberships, and communications

• Contact emergency contacts if required

• Provide essential service-related updates

 

Data is collected via secure online forms and booking platforms and stored securely.

 

Media Usage

 

Where consent has been given, images or videos may be used for promotional or marketing purposes. Consent can be withdrawn at any time by notifying us in writing.

 

Data Sharing & Service Providers

 

We share limited personal data with trusted third-party service providers where necessary, including:

 

• Glofox, our booking and studio management platform

• Stripe, our payment processor

 

Pole Place does not store or process card details. All payment information is handled securely by Stripe.

 

Your Rights

 

You have the right to:

 

• Request access to your personal data

• Request corrections to inaccurate data

• Request deletion of your personal data (“right to be forgotten”)

 

Requests can be made by emailing info@poleplace.co.uk, and we will respond as soon as reasonably possible.

 

We may send essential administrative communications relating to your bookings or membership. These messages are not marketing communications.

 

Contact Us

 

If you have any questions regarding this Privacy Statement, please contact:

 

• Email: info@poleplace.co.uk

• Telephone: 07423 062553