Please carefully read all information on this page to ensure you understand our terms and conditions.

CANCELLATION POLICY

Pole Place operates a strict cancellation policy, whereby if you cancel or reschedule any session without at least 24 hours notice, you will be charged 100% of your session fee. Members and members with credit packs will lose their class credit for that session. This cancellation policy is in place as a consideration to all Pole Place clients and instructors.

IMPORTANT TERMS

Privacy Statement

1. Who We Are

We are Pole Place Limited, a Pole Fitness school offering Pole Fitness services in the UK.

2. Data Collected & How We Use It

For you to participate in activities within our schools, we require personal information from you, so we are able to:


We collect this information via an online form which is then stored securely by us. Your forms will be encrypted, and your contact information will also be stored in our Contacts.

Where we have been given permission from clients, we may share pictures or videos taken in class or media we are tagged in, on social media for advertising purposes and to promote client progress.

The only personal information that is shared with our service providers is your name, email address and telephone number which is needed in order to book on and pay for our services.

3. Data Disclosed To Our Service Providers

We will disclose your personal data to our service providers, including Glofox, which supplies our cloud business management platform and booking apps. Glofox is also subject to certain obligations with regard to the security of your personal data processed via the booking app.

However, your rights, as set out in this privacy statement in relation to your personal data processed through the Glofox Platform are owed to you by us, and you should contact us at info@poleplace.co.uk if you have any queries in relation to the use of your personal data through Glofox.

As part of payment processing, we disclose your email address to our other service provider, Stripe, who process payment transactions. Financial information such a card details are not held or stored by Pole Place Limited. Information on Stripe’s Privacy Policy can be found here: https://stripe.com/gb/privacy

For delivery of email updates and newsletters, we use MailChimp. For those clients who have subscribed, your name and email address is stored with MailChimp for purposes of delivering such communications. Please refer to MailChimp’s privacy policy for further information.

4. Changes to Personal Data & Marketing

If you would like to receive marketing-related emails from us, you need to opt-in and subscribe to our Newsletter: Signup to Newsletter

We may send you important administrative messages from time to time via email or text message that are required to provide you with our services.

If you would like to update your personal data that you have previously disclosed to us, you can contact us at info@poleplace.co.uk and we will send you a new form to fill out.

All clients have the right to be forgotten and to request for all the above mentioned data to be removed from our records. If requested to do so, we will remove any data held as soon as possible.

5. Contact Us

If you have any questions about this Privacy Statement, please contact us at info@poleplace.co.uk or on 07423 062553.